Eason is an iconic Irish retail business and brand with a history and heritage dating back over 130 years. The company currently employs over 1,000 people, has a turnover in excess of €220 million and operates 64 stores across the Island of Ireland. With an estate of on-premise and diverse makes of phone systems, Eason required a more cost-effective nation-wide telephony solution that would enhance and future proof the customer experience now and into the future.

By selecting Phone Pulse and it’s Mitel Unified Communications as a Service (UCaaS) offering, the organisation will see a significant savings on their monthly line rental and call charges while being able to track and monitor call analytics nation-wide. This functionality will give Eason the scalability to plan for future interactions with their customers not just with voice but with other omni-channel mediums such as email, Chat, WhatsApp and other social media applications.