Salesforce Integration

Salesforce Integration

Integrating Your CRM to your telephone system in itself can be the biggest step forward in Customer Service an organisation could wish for.

Watch how integrated ShoreTel is with Salesforce.com here.

 

Ragespark

Where a business has some other CRM, it is still possible to integrate it with ShoreTel using RageSpark. RageSpark has an open API that can be customised to connect to any CRM or even a simple database application.

As seen in the above video, the ability to take notes and tag the call are powerful capabilities and are all available even if the CRM system does not support them. These features and more are all available on the RageSpark client.

To learn more on RageSpark, follow this link or give us a call on 1890-929800 to hear more.