Contact Centre

ShoreTel Contact Centre

Phone Pulse has become the leader in Contact Centre Solutions in 2014. It manages over 200 contact centre clients across Ireland and the UK. These centres range from 5 to 100 Agents; from the Small Business to Enterprise clients. Our expertise in Contact Centres has enabled us to win significant brand name clients by offering our carefully selected contact centre solutions from the array of products in the market. Our success is a reflection in the capabilities of both solutions.

Before you make your decision make sure you speak to Phone Pulse to ensure you have a true appreciation for what is available in the market place.


Option 1

NEC SV8100 Telephone System


The NEC contact centre is ideal for the Small to Medium business that requires a low cost solution offering powerful real-time call statistics, flexible call routing and detailed automated reporting.

The solution is built on the latest NEC SV9100 IP PBX and the MyCalls applications platform. The combination is a powerful low cost contact centre that delivers advanced features without the price tag.

Phone Pulse has the largest NEC customer base in Ireland, which is a testament to the capability of this offering. Click on the image above to download the MyCalls Brochure.


Option 2

Unified Communications from ShoreTel

ShoreTel Contact Centre Solution

Have a multi-national call centre that operates globally 24/7/365? Need a way to make your small start-up appear as professional as the big guys? ShoreTel Connect Contact Centre is your best choice.

With IP telephony, multi-modal communications tools, robust reporting features and application integration built right in, Connect Contact Centre outshines the competition – and will make your team a star performer for your bottom line.

Our Business Solutions include:

  • IP / VOIP / Hosted Phone Systems
  • SIP Trunks
  • Unified Communications
  • Contact Centre with FULL multimedia
  • Call Recording
  • Disaster Recovery Solutions
  • 1800 / 1850 / 1890 Number Services

What Next?