CRM Integration should be standard practice

Most companies shy away from seeking to integrate their business back end systems with their phone system because they believe its either two complex or too expensive to achieve such a feat.
CRM Integration
ShoreTel offers “off the shelf” plugins for Salesforce and Microsoft Dynamics CRM. Simply install and you are ready to go.

ShoreTel CRM integration from Phone Pulse enables a single-source view of all your business communications and customer interactions. This tight integration unifies voice and customer data and enhances the functionality of both the phone and CRM applications.

It’s easy to associate customer records with any call, add comments to the user record, then transfer the call— with its associated data—to another user.

Users can create dashboards to track contacts, which can serve as an early indicator of sales, service or operational performance.

To learn more about ShoreTel Salesforce integration, please click here -> Salesforce

ANY database will work with ShoreTel thanks to our RageSpark offering. Click here to learn more -> RageSpark

Alternatively, give us a call on 1890-929-800.