Contact Centre – Make it Personal

Understand your Contact Centre Team – It’s a winning move.

It’s all about the “Person”. Even if you have the best Contact Centre solution in the market (from ShoreTel), you can only get so far. It’s the team that engage with your clients who ultimately count. Granted, you need the processes behind the team to work but without the team on the top of their game, your customers don’t feel the connection.

Have a read of below complements of Pam Bednarczyk, Content Marketing Manager in ShoreTel. It’s a great infographics.

7-Contact-Center-Personality-Types-and-How-to-Help-Them-Thrive