About Phone Pulse

Our Team

Phone Pulse has become the Leading Irish IP Telephony Solution Provider in 2015 with significant growth of its client base due to the range of cost effective and technology rich solutions available from their evolving product portfolio.

Having started business in 1989,  Phone Pulse has grown its client base to over 2,500 and now offers a nationwide telephony support service from 6 regional support centres around Ireland. With this reach, Phone Pulse is uniquely positioned to provide the highest level of service to all major towns throughout Ireland.  Our growing list of prominent clients is a reflection of our ability to effectively engage and define a solution that excels against our competitors.

 

Our Portfolio of solutions include best in breed brand names of both NEC and ShoreTel:

NEC Telephone Systems

Unified Communications from ShoreTel

 

Our Business Solutions include:

  • IP / VOIP / Hosted Phone Systems
  • SIP Trunks
  • Unified Communications
  • Contact Centre with FULL multimedia
  • Call Recording
  • Disaster Recovery Solutions
  • 1800 / 1850 / 1890 Number Services

Cost effictive and Feature rich Phone Systems
Reporting rich or Multi Media Contact Centres

Unifed Communications from ShoreTel
Cost Saving SIP / VOIP Trunks

 

Our Team brings together the most qualified and experienced telecoms specialists across Ireland giving Phone Pulse the expertise to design and deliver solutions to meet any client’s needs.

AFS

Our Service is what we are passionate about. Phone Pulse has built its business to be a service orientated organisation with a focus on client satisfaction. Our commitment to deliver the highest level of customer service is reflected in our web service management solution provided by Advanced Field Solutions.  This has enabled Phone Pulse to excel in delivering an unparalleled support service for our expanding customer base.

By using the iPhone/iPad, our engineering team are passed the service request with a full description of the issue and therefore quickly establishing a resolution.

Remote Support

Our Remote Technical Support Service enables our engineer to remotely evaluate each customer issue. This has resulted in 60% of issues being resolved remotely and within 4 hours of being logged. With our Engineers using iPad’s, they have the ability to remotely access any client system from any location.

This level of service is offered to all Warranty and Support Contract clients.

 

We would be delighted to talk to you further to see how Phone Pulse can help your business to reduce costs while improving productivity and customer service.